Privacy Policy
Eco Climatics is committed to safeguarding your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. These principles regulate how personal information is collected, used, disclosed, and stored, ensuring the privacy and confidentiality of individuals.
Summary
We collect personal information from customers, employees, shareholders, and other relevant individuals. This information may be gathered through direct contact, communications, or third-party sources, including public records. For details on how we collect personal data, please refer to the section “Collection of Personal Information”.
Personal information is used to improve our products and services, better understand customer needs, and for direct marketing. For more on this, including how to opt out of direct marketing, see “Use and Disclosure of Personal Information”.
This policy outlines specific information for different groups such as customers, shareholders, job applicants, and employees. For credit-related matters, please refer to our separate Credit Reporting Policy.
We take all necessary steps to ensure your personal information is secure and to de-identify or destroy it when it’s no longer needed. You may request access to and correction of your personal information. See “Accessing and Correcting Your Personal Information” for details.
If you have any questions or concerns regarding your privacy, please feel free to contact us (see the “Contact Us” section). In some cases, you may also raise concerns with an external regulatory body. See “Complaints About Privacy Interference” for more information.
Collection of Personal Information
Eco Climatics may collect personal information under the following circumstances:
- When you contact us or engage with our services
- When you apply for a job or work with us
This information may relate to:
- Customers
- Shareholders
- Suppliers
- Employees
- Personal contacts within corporate clients or suppliers
- Job applicants
- Other individuals who interact with us in the course of business
Use and Disclosure of Personal Information
Eco Climatics may use or disclose your personal information for the following purposes:
- Deliver our products and services
- Understand your needs and preferences
- Process payments and issue refunds
- Verify identity and maintain accurate records
- Manage communications and relationships with you or your organization
- Improve our products and services through surveys or research
- Respond to inquiries, applications, or complaints
- Detect, investigate, and address illegal activity or misconduct
- Fulfill legal obligations and protect our legal rights
How to Contact Us
If you have any privacy-related questions or concerns, you can reach out to Eco Climatics by phone or via our online inquiry form.
Phone: 03 9070 2929 (Monday-Friday, 9 am-5 pm)
Email: contact@ecoclimatics.com.au
Updates to This Policy
We regularly review and update this Privacy Policy to reflect changes in the law, new technologies, and shifts in our business practices.